Our Services

Practice Integration and Operational Efficiencies

A large non-profit agency needed to integrate several clinic sites, streamline operations, and create a unified team through a new care delivery model. The Experienced Resources’ executive, in a nonthreatening approach, quickly assimilated into the organization and gained acceptance. A new staffing model was implemented, patient enrollment processes and clinic flow were improved, and the staff was trained. Patient and staff satisfaction increased markedly, and the organization’s financial performance improved as a result.

Health Plan Contracting

Given the immense pressure of declining reimbursements, a large Twin Cities health care provider tapped into the commercial contracting and negotiating expertise of an Experienced Resources’ executive. The executive augmented the organization’s team, evaluated the organization’s commercial contracting strategies, identified key areas to address in negotiations, and improved contractual rates. Interim Chief Executive Officer A greater Minnesota health care provider with an acute care hospital and nursing home had a planned CEO vacancy, and Experienced Resources provided a seasoned CEO who immediately stepped in to assume the leadership role on an interim basis. The Experienced Resources’ executive was able to keep key initiatives moving forward; facility planning, physician recruitment, and board member relations were critical pieces of the assignment.

Interim Chief Financial Officer

A greater Minnesota health care provider with an acute care hospital and several clinic sites had a sudden CFO vacancy, and Experienced Resources quickly provided a CFO who had an immediate impact. The Experienced Resources’ CFO quickly analyzed the financials, assessed the finance department and implemented changes to improve the financial health of the organization. The annual audit and budgeting process were completed on time, efficient business office practices were implemented, financial reporting was improved, and accounts receivables were reduced. Leaders throughout the organization learned the value of a strong CFO, and they successfully recruited a permanent replacement. According to the new CFO, “...he saved us a year of headaches!”

Interim Director of Nursing

A large Twin Cities clinic required nursing leadership support during a post acquisition period. The clinic recently had a change in their nursing leadership, and they needed a leader who could step in and support clinic operations, implement process improvements and facilitate integration into a health system. The Experienced Resources’ Director of Nursing managed day to day clinic operations and developed measurement tools demonstrating improvements in productivity and patient satisfaction. Client quote: “(The Experienced Resources’ Director ofNursing) is not leaving any stone unturned, very pleased with the focus and she has the right approach with the staff.”

Clinic Leadership

A large Twin Cities clinic had a leadership vacancy, and instead of immediately filling the full-time position, Experienced Resources quickly stepped in with an interim leader who had over 20 years experience. The Experienced Resources’ leader maintained dayto- day operations while evaluating the clinic’s structure, leadership competencies, and other strategies needed for long-term success. Within six months, the clinic was reorganized, an EHR plan was developed, and the team was stabilized so recruitment could begin for a permanent leader.

Marketing Plan Development and Implementation

A greater Minnesota health care organization found itself in an increasingly competitive market, requiring an aggressive marketing plan to align with their newly created strategic business plan. Experienced Resources provided a marketing executive with extensive experience who quickly developed a comprehensive plan that included clear, prioritized marketing goals and tactics. All aspects of the plan were implemented successfully within nine months. The Experienced Resources’ executive mentored the internal marketing staff to monitor and maintain the marketing plan.